top of page

Privacy Policy

BetterDog Privacy Policy

Effective Date: September 15th, 2025

Welcome to BetterDog ("we," "our," "us"). Your privacy — and your dog’s story — matter to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (betterdog.ca), use our services, or interact with us. By using our services, you consent to the practices described in this policy.

1. Information We Collect

a. Information You Provide Directly

  • Contact Information: Name, email address, phone number, mailing address.

  • Dog Information: Your dog’s name, age, breed, training history, and specific behavioural issues.

  • Payment Information: Credit/debit card details, payment history (processed securely through third-party providers).

b. Information Collected Automatically

  • Device Information: IP address, browser type, and operating system.

  • Usage Data: Pages visited, time spent on the site, and analytics via cookies or similar technologies.

c. Information From Third Parties

  • Payment processors (e.g., Stripe, PayPal) for payment verification.

  • Social media platforms if you interact with us there.

d. Media Recordings (Private Training Sessions)

  • Audio Recordings: Sessions may be audio recorded for training recap and client benefit.

  • Photos & Videos: Short clips or images may be captured during lessons to create highlight reels or progress updates.

  • With your consent, these may be shared on our website, social media, or marketing. Without it, they remain private, for you only.

2. How We Use Your Information

We use your personal and media information to:

  • Provide and improve dog training services.

  • Process payments and manage billing.

  • Schedule and confirm training sessions.

  • Deliver session recaps and highlight reels.

  • With consent, share inspiring dog success stories online.

  • Respond to your inquiries and support needs.

  • Comply with legal and regulatory obligations.

3. Sharing Your Information

We don’t sell your personal information. We may share it with:

  • Service Providers: Payment, scheduling, email, or hosting providers.

  • Legal Authorities: If required by law or to protect our rights.

  • Consent-Based Sharing: If you’ve given us permission to use media or other details.

4. Media & Recording Policy

Private Sessions

  • We may record audio, photos, and short videos during training.

  • Media is primarily for your use — training recap, highlight reels, progress tracking.

  • With your consent, select clips may also be used for BetterDog’s website, social media, or marketing.

  • We may use your dog’s first name (e.g., “Max learned to stay calm at the door”) but never your personal name, address, or private details.

  • You can opt out at any time — media use will immediately stop.

Public Events (Pack Walks, Group Training, Community Sessions)

  • These events take place in public spaces, where photography and videography are normal and expected.

  • By attending, you consent to being filmed/photographed.

  • Don’t worry — we focus on the dogs as the stars. If you’d prefer not to appear, let us know and we’ll do our best to keep you out of frame.

  • And of course, you’re free to share the bejesus out of any content featuring your pup 🐾.

5. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience and analyze site performance. You can control cookie settings in your browser.

6. Your Rights (Canada – PIPEDA)

You have the right to:

  • Access your personal information.

  • Correct inaccuracies.

  • Withdraw Consent (e.g., media use or marketing emails).

  • Request Deletion, subject to legal or contractual requirements.

Contact us at the info below to exercise these rights.

7. How We Protect Your Information

We use reasonable safeguards (technical, physical, administrative) to protect your data. No method is 100% secure, but we take privacy seriously and work hard to keep your info safe.

8. Retention

We retain personal and media information as long as needed to provide services, comply with legal obligations, and maintain records.

9. Children’s Privacy

Our services are not directed to individuals under 18 without parental consent.

10. Updates

We may update this Privacy Policy periodically. Check back for the latest version.

11. Contact Us

If you have questions or requests, contact us:

BetterDog
Email: ottawa@betterdog.ca
Phone: 613-316-6473
Mailing Address: 41 CH DU BOISE, LOCHABER-PARTIE-OUEST, QC, J0X 3B0

Accessibility Commitment

BetterDog is committed to making our digital content accessible to everyone, including people with disabilities. We follow WCAG 2.1 AA guidelines and continuously improve our website.

bottom of page